FREQUENTLY ASKED QUESTIONS

Everything You Need to Know

Answers to the most common questions from our wholesale and OEM/ODM partners.

What is your minimum order quantity (MOQ)? +

Our standard MOQ is 50 units per SKU for existing designs to help you test the market. For new OEM/ODM projects requiring custom tooling, the MOQ typically ranges from 100–200 units depending on the engineering complexity.

What is your production lead time? +

Standard batch orders are completed within 20–30 days. For custom OEM/ODM samples, we provide a fast-track service of 7–14 days. Bulk production timelines are finalized after sample approval to ensure ±0.5mm precision in every unit.

Do you offer full OEM/ODM customization? +

Yes, we provide end-to-end customization including laser-engraved branding, bespoke dimensions, Zero-VOC color finishes, and retail-ready packaging. Our engineering team in Zhengzhou can work directly from your CAD files or reference images.

Are your products compliant with international standards? +

Absolutely. Our manufacturing facility follows strict protocols for ASTM (USA), EN71 (EU), CARB Phase 2 (California), and REACH compliance. We use FSC-certified wood and provide 12-point QC inspection reports for every shipment.

Which shipping methods and terms do you support? +

We support FOB (Qingdao/Shanghai/Ningbo), CIF, and specialized **DDP (Door-to-Door)** services for Amazon and retail partners. We manage all export documentation and work with reliable freight forwarders for sea, air, and express delivery.

What wood materials do you use for your furniture? +

We specialize in high-grade solid wood including Ash, Oak, Walnut, and Pine, as well as premium Birch plywood. All materials are FSC-certified, and we exclusively use Zero-formaldehyde, pet-safe finishes to ensure a healthy environment for pets.

Still Have Questions?

Our engineering team responds within 24 hours. We provide professional technical support and precise documentation in English to ensure your brand’s specifications are met with precision.

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